Your platform

Your platform runs an enterprise build of VICIdial, the most widely deployed open-source predictive dialer in the world and the de facto industry standard for outbound call centers.

What you get out of the box:

• Predictive dialing (RATIO, ADAPT, and MANUAL modes)
• Inbound and blended campaigns
• Real-time agent monitoring and call recording
• Lead management with per-file list controls
• Disposition tracking and reports
• Multi-campaign support

We layer outbound-friendly defaults on top so you do not have to know VICIdial intimately to get good results. See Our smart defaults.

Every subscription gets its own dedicated server. We never put two customers on the same machine.

Why this matters:

• Your CPU and RAM are always 100% yours. Other customers cannot slow you down.
• Your bandwidth is yours. No noisy-neighbor effect on call quality.
• Your data is isolated. No shared database, no shared filesystem.
• You get resource limits matched to your package, not an artificial cap on a crowded box.

Most low-cost dialer-as-a-service providers cram dozens of customers onto a single server. We do not. The difference shows up the moment your team scales past a few agents.

Every account runs on its own dedicated server, and the server is sized to your agent count - the more agents in your package, the more processing power, memory, and storage you get. You never share a machine with another customer.

Across every size you get:

• Modern data-center-class CPU
• High-performance NVMe SSD storage
• Generous, dedicated bandwidth for clean call audio
• Resource limits matched to your seats, so you are never artificially throttled below your package

If you need a size beyond our standard range (more than 50 agents), contact us for a custom build.

We design for always-on operation. Maintenance is automated and runs daily during low-traffic hours. Routine maintenance never takes your platform offline.

What runs automatically every day:

• Log rotation (keeps disks healthy)
• Database optimization
• Security updates where safe to apply hot
• Disk and resource monitoring

We monitor your platform 24/7 from our side. If something looks wrong, we are usually fixing it before you notice.

For deeper issues, open a support ticket. We respond fast.