Support

Go to Dashboard > Support.

Click New ticket. Pick a priority and category. Describe the issue. Hit submit.

We get notified immediately and reply directly to the ticket. Email notifications go to you whenever we respond, so you do not have to keep refreshing.

You can attach screenshots and have a normal back-and-forth conversation in the ticket. Once your issue is resolved, the ticket closes - and if it comes back, you can reopen it any time.

When you open a ticket you pick a priority:

• Low - questions, feature requests, general feedback
• Medium - things that are annoying but not blocking your business
• High - your calling is degraded or partially broken
• Critical - your platform is down or completely unusable

Use Critical sparingly so it stays a credible signal. Honest priorities help us help you fast.

• Support tickets - fastest, threaded, visible in your dashboard
• Contact form - /contact - good for pre-sale questions
• Email - info@creatixreach.io - for general inquiries

If you are an existing customer with a live issue, open a ticket. Email gets read but a ticket gets prioritized.