How prepaid calling credit works, how per-minute billing is calculated, and how to top up.
Go to Dashboard > Calling credit.
Click the amount you want (+$10, +$25, +$50, or Custom) and complete the payment on the payment screen. As soon as the payment confirms, your balance increases.
You can top up as often as you like. The balance never expires while your subscription is active.
Your dashboard always shows:
Every connected outbound call deducts a small amount from your wallet, rounded up to the minute.
Your per-minute rate is shown in Dashboard > Calling credit. Rates can vary by destination and number type.
A call is only billed if it connects - the recipient picked up and the call ended normally. Calls that ring out, get a busy signal, or fail mid-setup are not billed.
Cancelled predictive calls (where no agent was free fast enough) are also not billed.
When your balance drops below $5, we email you a low-balance warning so you can top up before running out.
If your balance hits $0:
If your balance goes below zero (rare; usually only if a call was in flight when balance hit $0), your subscription is marked Suspended. Suspended platforms cannot place outbound calls until you top up to a positive balance. Inbound calling remains active.
Top up, and everything reactivates within seconds.
Dashboard > Calling credit shows:
Dashboard > Call logs shows every billed call with duration and cost.
For accounting, your platform also keeps detailed call records you can export from the admin interface (call summary report, sales report, etc.).
Existing customers: open a ticket from your dashboard. Pre-sale questions: contact us.
