Inbound and voicemail

Decide what happens when someone calls one of your numbers. From Dashboard > Inbound you choose how incoming calls are handled:

• Ring your agents - callers reach your logged-in agents
• Voicemail - callers hear your greeting and can leave a message

You can set this per number - keep one line ringing your agents while another goes straight to voicemail. No caller is ever left with dead air - if your agents are busy or none are logged in, callers fall through to voicemail so you never miss anything.

From the Inbound page you can set the greeting callers hear. You can:

• Upload an audio file you already have, or
• Record one on the spot using your browser microphone

Your greeting plays to callers based on the routing you chose. You can re-record or replace it any time.

Voicemails left for you are playable right in your dashboard, so you never miss a message. Where relevant, voicemail also appears alongside your call logs, so you can review a missed call and its message in the same place as the rest of your activity.