Our smart defaults

Vanilla VICIdial has hundreds of settings. Most of them have defaults that work great for inbound or warm-transfer workflows but actively hurt outbound teams. We fix that.

Every campaign you create on our platform starts with outbound-friendly defaults including:

• No answering-machine detection on the call-routing extensions (AMD was found to false-positive on legitimate answers; we removed it from the call paths where it caused dropped calls)
• Sensible RTP timeouts (60 seconds for ringing, 300 seconds for hold) - the vanilla defaults are too aggressive and cut calls short
• Carrier-grade audio routing - we handle the IP-prefixed extension patterns some carriers use, so inbound test calls do not silently fail
• Seat-limit enforcement at the database level - so you cannot accidentally over-provision agents beyond your package
• Clean dial plan with the minimum patterns needed - fewer surprises, easier to reason about

You can still change any of these from the admin interface. We just give you a working starting point so you do not have to discover them the hard way.

AMD (Answering Machine Detection) tries to guess if a call was answered by a human or a voicemail greeting. When it works, it transfers human calls to agents and drops voicemail-only calls.

When it does not work - and on real outbound traffic, it often does not - it false-positives, dropping a legitimate "Hello?" because the voice signature looked machine-like.

We disabled AMD on the routing extensions in our default configuration. Result: agents talk to more humans, callers do not hear the awkward beep-pause-beep on pickup, and your connect rate goes up.

You can re-enable AMD per-campaign from the admin interface if your specific use case needs it.

When you create a new campaign through the portal, we clone your own proven default campaign of the same type rather than starting from VICIdial's bare defaults.

The clone carries:

• Tuned pacing and timeouts
• The full disposition set and the nine agent hotkeys
• Safe hopper limits
• The detection profile and your caller-ID plan

This means a brand-new campaign is ready to take leads and dial within seconds - production-grade from the first dial, not a blank form. You can still adjust settings after creation; the template just gets you off zero faster.